Due to the delicate nature of the Talavera we require all buyers to contact us for a shipping quote. We personally package each order, assuring our buyers that their order is well cared for to avoid any shipping damages. Once you place your order simply email us using our contact page or directly by email at email@example.com. We ask that you include your order number in the subject and we will contact you with a quote.
We offer a 10-day return policy for non-damaged items in their original packaging. All custom orders, special orders, non-stock orders, sale/discount items are final sale and cannot be returned. Upon delivery to the customer, the customer has 10 days to return item(s) for a partial refund or exchange. All returns are subject to a 20% restocking fee. Shipping/delivery charges cannot be refunded. If item(s) are received damaged, the customer/buyer has 2 days to contact us via email and file a claim, please provide an explanation of the damage as well as pictures of the damage. If the buyer does not contact us within two business days to report damage to items we will assume all items arrived non-damaged and any damaged incurred was done after delivery in the hands of the customer and any attempts to return will be denied. For all freight deliveries, if you notice extensive damage to the carton/package it is best that you deny the delivery and have the item returned to us, so that we may file a claim with the shipping company. The customer/buyer is responsible for all return shipping charges and expenses. Item(s) must be returned in the original packaging with the original sales receipt, we also ask that you please provide a written explanation of why the items are being returned to better our process. If item(s) are lost or damaged during return to us, the customer/buyer is responsible for filing a claim to the shipping company, all refunds and exchanges will be processed once returned items are received. Once we have received your return we will review and inspect the items and notify you whether your order qualifies for a full or partial refund.Any cancellations must be requested within 24hrs of order placed.